Refund Policy

The short version

1. Cancelling

You can cancel any time by emailing info@builddocket.com or through the link in your digest. Cancellation stops the next renewal. You keep full access for the remainder of the period you have already paid for, and we do not pro-rate a partial month back to you as a matter of course.

2. The first thirty days

If you are within thirty days of your first payment and the service is not what you expected, email us and we will refund that payment in full. You do not have to justify it. We would rather you left with your money than stayed annoyed.

This applies once per business, to the first paid month.

3. If we fail to deliver

Our commitment is a digest on weekday mornings, and we take it seriously. If we miss sends for reasons on our side — a pipeline failure, a sending outage, a mistake — tell us and we will put it right, by extending your month, crediting it, or refunding it. Which of those is appropriate depends on how much you missed, and we would rather sort that out with you directly than hold either of us to a formula.

We do not guarantee a send on any particular day. Two things in particular are not us failing to deliver:

• A quiet day. Some mornings the City publishes little in your division and your digest is short. We will not pad a digest to hit a number, and a genuinely thin day is the data telling you something true.
• Delivery blocked at your end. If your mail server rejects or filters our messages we will work with you to fix it, but we cannot refund for mail we successfully sent.

4. If the leads are wrong

We take the City's records as we find them and we say so in the Terms. An individual entry being out of date, or a phone number having changed, is an ordinary feature of public data and is not itself grounds for a refund.

A systematic failure is different. If a material share of a month's leads were misattributed, duplicated, or sent to more subscribers than the 3-subscriber cap allows, tell us. We will investigate, tell you honestly what we find, and refund the month if we were at fault.

5. How to ask

Email info@builddocket.com from the address on the subscription. Tell us what happened; you do not need to build a case. We will respond within three business days and, where a refund is due, issue it to the original payment method within ten business days.

6. Chargebacks

If something has gone wrong, please email us before disputing the charge with your bank. A chargeback costs us a fee and costs you a resolution that would probably have been faster. We have never refused a reasonable refund request.